First priority
Store to care station for pads, gloves and wipes.
Eldercare medication and care supplies delivery solution
Start with supplies to care stations.Validate routine medication in phases.
Transport care consumables, testing equipment and later routine medication from stores to care stations with authorized collection, human checks and records.
Request
Users
Select items, destination and required time.
Deliver
Robot
Follow configured routes and access rules.
Handover
Recipients
Receive the arrival alert, use configured access and verify receipt.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Service flow and ownership
Robots execute configured tasks; responsible staff retain verification and on-site response.
Users
Request
Select items, destination and required time.
Dispatch staff
Prepare and load
Check items, packaging and compartments; load manually and confirm.
Robot
Deliver
Follow configured routes and access rules.
Recipients
Handover
Receive the arrival alert, use configured access and verify receipt.
Managers
Retain records
Review completion, exceptions and handover records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Roles
Dispatch and receiving staff
Request, prepare, load, verify and acknowledge receipt.
Robot
Transport, notify and return status within the configured scope.
Management and support
Maintain points, schedules, equipment, exception handling and records.
Service modes
Select modes for the workflow; agree extensions separately.
Testing equipment
Scheduled blood-pressure monitors, glucose meters and thermometers.
Routine medication
Packaged doses to care stations for caregiver verification and administration.
Later extension
Station to room doorway for supplies/testing equipment after validation.
Do not deliver medication directly to residents initially or replace administration/clinical judgment. Exclude high-risk, emergency and controlled drugs from the first phase.
Terminals and configuration
Document-based scope; confirm supplied model, options and site fit.
Enclosed compartments
Classify items, bind tasks and restrict compartment access.
Authentication
Project-configured badges, accounts or QR codes.
Exception records
Overdue handovers, failed authentication, abnormal openings and missing recipients.
Suitability
Scenario fit
Transport care consumables, testing equipment and later routine medication from stores to care stations with authorized collection, human checks and records.
First priority
Store to care station for pads, gloves and wipes.
Testing equipment
Scheduled blood-pressure monitors, glucose meters and thermometers.
Routine medication
Packaged doses to care stations for caregiver verification and administration.
Later extension
Station to room doorway for supplies/testing equipment after validation.
Where the service helps
Reduce repeated trips around these tasks and define on-site handovers.
| Service area | Service scope |
|---|---|
| First priority | Store to care station for pads, gloves and wipes. |
| Testing equipment | Scheduled blood-pressure monitors, glucose meters and thermometers. |
| Routine medication | Packaged doses to care stations for caregiver verification and administration. |
| Later extension | Station to room doorway for supplies/testing equipment after validation. |
Coordination priorities
Reduce repeated trips
Assign suitable repeated routes to robots and compare results in the pilot.
Clear handovers
Verify outcomes against task, destination and responsible role.
Operational review
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Routes and service points
Configure routes for the actual site; diagrams explain the workflow.
Medication / supply store
Prepare, check and load separately.
Care station
Authorized caregiver collection, human verification and care.
Safe route
Avoid busy resident areas and validate lifts and waiting points.
Locations
- Medication / supply store
- Care station
- Safe route
Validate a complete loop
Medication / supply store → Care station → Safe route
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Site readiness and operations
Confirm site, equipment and staffing; verify interfaces per project.
Human responsibility
Pharmacy checks preparation; caregivers receive, recheck, administer and provide care.
Cleaning and exceptions
Clean compartments, trays and body; slow/stop or request help for blockages and escalate uncollected items.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
Suggested readiness checks
Swipe horizontally to see all columns.
| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Medication / supply store, Care station, Safe route | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Dispatch and receiving staff, Robot, Management and support | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Pilot and expansion
Phase care consumables, testing equipment, routine drugs to care stations and then additional floors.
Enclosed compartments
Classify items, bind tasks and restrict compartment access.
Authentication
Project-configured badges, accounts or QR codes.
Exception records
Overdue handovers, failed authentication, abnormal openings and missing recipients.
Sizing considerations
| Sizing variable | Effect on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Medication / supply store, Care station, Safe route |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Pilot & operation
Suggested implementation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Confirm scope
Phase care consumables, testing equipment, routine drugs to care stations and then additional floors.
Configure and commission
Check devices, routes, points, accounts and necessary access/system interfaces.
Trial and acceptance
Validate real tasks, staff coordination, exceptions and records before expansion.
Suggested acceptance
The following are project assessment and acceptance suggestions, subject to site confirmation.
View acceptance measures and responsibilities
Swipe horizontally to see all columns.
| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Agree before delivery
Service scope
Do not deliver medication directly to residents initially or replace administration/clinical judgment. Exclude high-risk, emergency and controlled drugs from the first phase.
Responsibilities
Dispatch and receiving staff, Robot, Management and support
Configuration and metrics
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Related equipment
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument configuration and device checks
- Enclosed compartments
- Classify items, bind tasks and restrict compartment access.
- Authentication
- Project-configured badges, accounts or QR codes.
- Exception records
- Overdue handovers, failed authentication, abnormal openings and missing recipients.
Document and current product versions may differ; confirm supplied specifications and project configuration.
Common questions
Where should the pilot start?
Phase care consumables, testing equipment, routine drugs to care stations and then additional floors.
How do robots and staff share work?
Dispatch and receiving staff：Request, prepare, load, verify and acknowledge receipt. Robot：Transport, notify and return status within the configured scope. Management and support：Maintain points, schedules, equipment, exception handling and records.
What needs separate confirmation?
Do not deliver medication directly to residents initially or replace administration/clinical judgment. Exclude high-risk, emergency and controlled drugs from the first phase.
How are configuration and acceptance set?
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Pilot preparation
Phase care consumables, testing equipment, routine drugs to care stations and then additional floors.
Discuss the solution- Scope and points
- Medication / supply store, Care station, Safe route Confirm accessible scope and responsible staff on site.
- Routes and access
- Maps, passages, doors/lifts, network and charging. Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests.
- Handover and exceptions
- Dispatch and receiving staff, Robot, Management and support Agree notifications, staff takeover, records and review rules.
Related solutions
Choose a dedicated solution for each workflow.
Eldercare meal delivery solution
Robots carry meals and snacks from the pantry to care stations and communal dining rooms.
Eldercare linen and supplies delivery solution
Deliver clean linen, daily supplies and low-risk consumables from stores to floor care stations and supply rooms for staff receipt and restocking.
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