Apartment doorstep parcel delivery solution
Concierge staff receive, check and sort parcels. KAGO5 handles frequent small items; TRANGO carries heavier or consolidated loads. Residents authorize collection at their doors.
Receive
Check parcels and sort by floor, apartment, size and weight.
Deliver upstairs
Follow the authorized indoor route to the resident door.
Authorize collection
Use the configured code, password or card method.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Robots execute configured tasks; responsible staff retain verification and on-site response.
Concierge
Check parcels and sort by floor, apartment, size and weight.
Concierge
Place each task in its assigned compartment and confirm.
Robot
Follow the authorized indoor route to the resident door.
Resident
Use the configured code, password or card method.
Concierge
Resolve uncollected items, packaging or notification issues and retain task records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Receipt checks, sorting, loading, exceptions and resident communication.
Indoor transport, lift travel, doorstep notification and task status records.
Receive the notification and authorize collection.
Select modes for the workflow; agree extensions separately.
Frequent small parcels
KAGO5 delivers documents, small packages, clothing and light daily supplies by room.
Configure and validate against site conditions.
Heavy and consolidated loads
TRANGO transports bottled water, cat litter, detergent and parcel batches.
Configure and validate against site conditions.
Page 7 marks photographic traceability as under development. Oversized furniture, large appliances and irregular items are outside the standard scope.
Document-based scope; confirm supplied model, options and site fit.
Four small or two large compartments for separate apartment orders.
The document references six compartments and up to 150 kg total payload; confirm supplied and per-compartment limits.
Suitability
Concierge staff receive, check and sort parcels. KAGO5 handles frequent small items; TRANGO carries heavier or consolidated loads. Residents authorize collection at their doors.
KAGO5 delivers documents, small packages, clothing and light daily supplies by room.
TRANGO transports bottled water, cat litter, detergent and parcel batches.
Reduce repeated trips around these tasks and define on-site handovers.
| Service area | Service scope |
|---|---|
| Frequent small parcels | KAGO5 delivers documents, small packages, clothing and light daily supplies by room. |
| Heavy and consolidated loads | TRANGO transports bottled water, cat litter, detergent and parcel batches. |
Assign suitable repeated routes to robots and compare results in the pilot.
Verify outcomes against task, destination and responsible role.
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Configure routes for the actual site; diagrams explain the workflow.
Central receipt, sorting and temporary storage.
Commission autonomous lift travel and authorized access.
Verified collection; place charging docks clear of circulation.
Parcel service area → Lifts and doors → Resident door
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Confirm site, equipment and staffing; verify interfaces per project.
Assess packaging, dimensions and liability for small appliances, fragile goods, liquids and valuables.
Retain task and compartment states; describe photography as under development.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
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| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Parcel service area, Lifts and doors, Resident door | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Concierge, Robot, Resident | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Start with one parcel area, one building and a peak window. Validate sorting, loading, notification, collection and exception returns before replication.
Four small or two large compartments for separate apartment orders.
The document references six compartments and up to 150 kg total payload; confirm supplied and per-compartment limits.
| Sizing parameter | Effect on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Parcel service area, Lifts and doors, Resident door |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Schedule around demand and site routines, allowing for cleaning, charging and exceptions.
Items requiring review
Assess packaging, dimensions and liability for small appliances, fragile goods, liquids and valuables.
Record boundary
Retain task and compartment states; describe photography as under development.
Start with one parcel area, one building and a peak window. Validate sorting, loading, notification, collection and exception returns before replication.Page 7 marks photographic traceability as under development. Oversized furniture, large appliances and irregular items are outside the standard scope.
Start with the documented workflow and verify optional interfaces separately.
| System layer | Responsibilities |
|---|---|
| KAGO5 | Four small or two large compartments for separate apartment orders. |
| TRANGO | The document references six compartments and up to 150 kg total payload; confirm supplied and per-compartment limits. |
Pilot & operation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Site preparation
Start with one parcel area, one building and a peak window. Validate sorting, loading, notification, collection and exception returns before replication.
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Condition | Action | Ownership and records |
|---|---|---|
| Task cannot continue | Pause, wait or hand over to staff under site rules. | Managers record cause, owner and recovery conditions. |
| Handover/review incomplete | Contact the assigned staff; automatic task closure does not replace their confirmation. | Record the reason and follow-up. |
| Device/access exception | Follow support procedures and use staff service if required. | Support and site staff coordinate and validate recovery. |
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Page 7 marks photographic traceability as under development. Oversized furniture, large appliances and irregular items are outside the standard scope.
Concierge, Robot, Resident
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument and current product versions may differ; confirm supplied specifications and project configuration.
Start with one parcel area, one building and a peak window. Validate sorting, loading, notification, collection and exception returns before replication.
Concierge：Receipt checks, sorting, loading, exceptions and resident communication. Robot：Indoor transport, lift travel, doorstep notification and task status records. Resident：Receive the notification and authorize collection.
Page 7 marks photographic traceability as under development. Oversized furniture, large appliances and irregular items are outside the standard scope.
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Start with one parcel area, one building and a peak window. Validate sorting, loading, notification, collection and exception returns before replication.
Discuss the solutionChoose a dedicated solution for each workflow.