Local delivery
Start tasks such as hotel front-desk deliveries and internal transfers directly at the service point. Staff choose a configured destination and compartment on the robot screen, verify the loading code, then load and dispatch. The robot transports the items and notifies the recipient to collect them. No app order is needed.
In this hotel example, staff prepare and load the items, the robot handles transport and arrival notifications, and the guest opens the compartment to collect.
Service point
Choose a room · 12F
Choose destination
At the service point, choose the recipient’s room or a configured destination on the robot screen.
For company deliveries, phone-suffix lookup can match a previously bound workplace address. The available entry method follows the site configuration.
Confirm loading
Verified loading code 4826
Load & dispatch
Choose an available compartment and verify the loading code to open it automatically. Load the items, withdraw your hands, close the door and confirm dispatch.
Keep each delivery associated with its destination and compartment. Staff check the items and packaging before the robot takes over transport.
En route to room 1208
Robot delivers
The robot navigates the mapped route and uses connected doors and lifts to reach the configured handover point.
Staff can follow task status. If a route or lift becomes unavailable, the task follows the site’s pause, return or staff-handover procedure.
Notify & collect
On arrival, the robot calls the hotel room’s landline with a voice reminder. Tap “Open to collect” on the robot screen, retrieve the parcel and confirm that the door is closed.
Collection is recorded when the handover is complete. The robot continues its next task or returns to standby; uncollected items follow the configured timeout and return procedure.
Choose a room on the robot screen, then follow loading, lift travel and collection. Switch between 2D and 3D or jump to a key step.
Choose a room · 12F
At the service point, select room 1208 on the robot screen, choose an available compartment and verify the loading code, then load and dispatch.
Loading code 4826 is a demo value. Recipients tap the robot screen to open the compartment without entering a collection code. Demo time is not delivery time.
Watch on-site footage of loading, lift travel and floor handovers. The demo above shows how to start a task on the robot screen.
Choose by item size, compartment layout and the route. Screen workflows and notification methods depend on the delivered configuration.
Everyday documents, parcels and hotel supplies, with flexible compartment layouts.
For services requiring card-based collection.
Six-compartment configurations for multiple items and indoor or outdoor routes.
For front-desk staff
Load at the service point without a separate delivery order from the recipient.
For recipients
After the arrival alert, tap the robot screen to open the compartment. Collect the items, then close the door to confirm.
For operators
Connect destinations, compartments and task records, with staff available for exceptions.
Hotel staff prepare and load items for delivery to guest rooms.
Documents, parcels and internal supplies, loaded at the service point.
Use item delivery: request from the app and have the robot come to the selected collection point.
Explore item deliveryDestinations and service permissions must be configured in advance. Phone-suffix address lookup requires a bound recipient address. Confirm item dimensions, compartment capacity, route clearance, lift and door integration, notification channels and collection controls for each project. Staff handle failed contact, incorrect destinations and other exceptions.