Visitor guidance
Create a guidance order in the app, choose a configured destination, then enter its verification code on the robot screen to start. The robot leads the way with voice or screen prompts as configured. On arrival, reception staff welcome the visitor and continue the service.
From ordering in the app and entering the code to following the robot and meeting reception staff, each stage connects the visitor, robot and reception team.
Guidance order
Submit your name and destination to receive a verification code.
Create guidance order
Enter your name and choose a destination in the app. Tap Start service to create a guidance order and receive your verification code.
Keep the order’s code to enter on the robot screen. Available destinations are configured for the building in advance.
Enter code & start
Enter your order’s verification code on the robot screen. Once verified, follow the robot to the destination in your order.
The code connects the order to the guidance task. There is no need to choose the destination again on the robot screen.
Follow the robot
The robot follows a mapped, accessible route, with screen and audio prompts as configured. Staff assist when visitors need help.
Doors and lifts need compatible project integration. Blocked routes or visitors needing additional support call for staff assistance.
Arrive & hand over
On arrival, the robot announces the destination and prompts visitors to meet reception staff. It then ends the task or returns to standby as configured.
Agree the handover location in advance. Reception staff take over the rest of the visit.
Watch the full process play automatically, from creating an order and receiving a code to starting guidance and meeting reception staff. Switch between 2D and 3D views.
Guidance order
Order created
Order verification code2580Enter this code on the robot screen.
Submit your name and destination to receive a verification code.
Enter your name and choose a destination in the app. Tap Start service to create a guidance order and receive your verification code.
App, screen and route illustrate the service; no real order is submitted. Concept building with compressed floor spacing.
Watch on-site footage to see how the robot leads visitors through an indoor space.
The app order sets the destination, and verification on the robot screen starts guidance. Configure the service around your reception arrangements.
Indoor directions and autonomous guidance between reception and preconfigured destinations.
Validate points, passage clearance, crowds, screen usability, audio levels, network and charging on site. Available controls and return behaviour depend on the delivered configuration.
For visitors
Connect destination selection, route prompts and arrival, helping first-time visitors understand where to go.
For reception teams
Let the robot lead suitable repeated routes while staff confirm requests, receive visitors and handle exceptions.
For building operators
Maintain destinations, routes and prompts together. Use available task records to adapt the service as the building’s needs change.
Start with the destinations visitors use most. Plan guidance points, access requirements and staff handovers around your reception arrangements.
Discuss your needsDestinations must be configured and reachable. Guidance does not establish visitor identity, grant access or continuously verify that everyone is following. Appointment and identity systems require separate integration. Agree staff takeover for interruptions and additional assistance.