Guidance terminal
Screen, voice and navigation according to configuration.
Building welcome and guidance solution
Select a destination on screen.Follow configured routes and announcements.
Visitors select destinations on screen at reception; robots guide along configured routes with voice, screen and brand content.
Visitor / staff
Start
Select a destination or tour at the service point.
Robot
Guide
Lead along the route and play checkpoint content.
Reception staff
Arrive
Confirm arrival and continue the human service.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Service flow and ownership
Robots execute configured tasks; responsible staff retain verification and on-site response.
Visitor / staff
Start
Select a destination or tour at the service point.
Platform
Dispatch
Create a task from configured destinations and routes.
Robot
Guide
Lead along the route and play checkpoint content.
Reception staff
Arrive
Confirm arrival and continue the human service.
Managers
Review
Review tasks and maintain routes and content.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Roles
Reception staff
Start service, check destinations and continue reception.
Robot
Guide and announce along configured routes; report task status.
Managers
Maintain locations, routes, scripts, accounts and exception procedures.
Terminals and configuration
Document-based scope; confirm supplied model, options and site fit.
Guidance terminal
Screen, voice and navigation according to configuration.
Brand content
Appearance, welcome scripts, company displays and point introductions.
Suitability
Scenario fit
Visitors select destinations on screen at reception; robots guide along configured routes with voice, screen and brand content.
Screen-started guidance
Start after a visitor chooses a destination.
Welcome greetings
Play configured greetings such as good morning/goodbye.
Presentation
Configure company/exhibit content, seasonal voice and branding.
Passing-person greetings do not establish autonomous visitor pursuit. Identity verification, access decisions and bypassing security are not included.
Where the service helps
Coordinate routes, content and staff around these tasks.
Coordination priorities
Reduce repeated trips
Assign suitable repeated routes to robots and compare results in the pilot.
Clear handovers
Verify outcomes against task, destination and responsible role.
Operational review
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Routes and service points
Configure routes for the actual site; diagrams explain the workflow.
Reception
Visible screen entry and staff assistance.
Guidance route
Validate access; cross-floor routes require door/lift commissioning.
Destination
Announce arrival and hand over to staff.
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Site readiness and operations
Confirm site, equipment and staffing; verify interfaces per project.
Staff ownership
Staff own identity, permissions and special needs; robots guide configured routes.
Access exceptions
Staff handle blocked routes, door/lift faults and out-of-scope destinations.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
Suggested readiness checks
Pilot configuration
Pilot and expansion
Validate entrance-to-frequent-destination routes, start actions, pace, arrival announcements and return.
Brand content
Appearance, welcome scripts, company displays and point introductions.
Sizing considerations
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Pilot & operation
Suggested implementation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Confirm scope
Site preparation
Validate entrance-to-frequent-destination routes, start actions, pace, arrival announcements and return.
Configure and commission
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
Trial and acceptance
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
Suggested exception handling
The following are project assessment and acceptance suggestions, subject to site confirmation.
View the exception checklist
Suggested acceptance
The following are project assessment and acceptance suggestions, subject to site confirmation.
View acceptance measures and responsibilities
Agree before delivery
Service scope
Passing-person greetings do not establish autonomous visitor pursuit. Identity verification, access decisions and bypassing security are not included.
Responsibilities
Reception staff, Robot, Managers
Configuration and metrics
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Related equipment
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument configuration and device checks
- Guidance terminal
- Screen, voice and navigation according to configuration.
- Brand content
- Appearance, welcome scripts, company displays and point introductions.
Common questions
Where should the pilot start?
Validate entrance-to-frequent-destination routes, start actions, pace, arrival announcements and return.
How do robots and staff share work?
Reception staff：Start service, check destinations and continue reception. Robot：Guide and announce along configured routes; report task status. Managers：Maintain locations, routes, scripts, accounts and exception procedures.
What needs separate confirmation?
Passing-person greetings do not establish autonomous visitor pursuit. Identity verification, access decisions and bypassing security are not included.
How are configuration and acceptance set?
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Pilot preparation
Validate entrance-to-frequent-destination routes, start actions, pace, arrival announcements and return.
Discuss the solutionScope and points
Reception, Guidance route, Destination Confirm accessible scope and responsible staff on site.
Routes and access
Maps, passages, doors/lifts, network and charging. Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests.
Handover and exceptions
Reception staff, Robot, Managers Agree notifications, staff takeover, records and review rules.
Related solutions
Choose a dedicated solution for each workflow.
Headquarters visitor guidance solution
The robot waits at a fixed welcome point.
Building takeaway delivery solution
Couriers load meals for autonomous delivery through commissioned doors/lifts.
Building document delivery solution
Support floor-to-floor documents, reception bulk dispatch, reverse pickups to mailrooms and urgent tasks, with human packaging/recipient/handover checks.