Hotel in-stay supplies delivery solution
Deliver takeaway, water, tissues, toiletries, electronic accessories and private supplies from reception/stores to guest doors or designated points; staff check requests and handle exceptions.
Request
Select items, destination and required time.
Deliver
Follow configured routes and access rules.
Handover
Receive the arrival alert, use configured access and verify receipt.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Robots execute configured tasks; responsible staff retain verification and on-site response.
Users
Select items, destination and required time.
Dispatch staff
Check items, packaging and compartments; load manually and confirm.
Robot
Follow configured routes and access rules.
Recipients
Receive the arrival alert, use configured access and verify receipt.
Managers
Review completion, exceptions and handover records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Request, prepare, load, verify and acknowledge receipt.
Transport, notify and return status within the configured scope.
Maintain points, schedules, equipment, exception handling and records.
Select modes for the workflow; agree extensions separately.
Daily supplies
Deliver water, tissues and toiletries on request.
Configure and validate against site conditions.
Takeaway / personal requests
Check room numbers for meals, accessories and private items.
Configure and validate against site conditions.
Conditional extensions
Validate gifts, invoices and left items against hotel procedures.
Configure and validate against site conditions.
Prioritize small, securely packaged goods. Assess bulky, valuable, fragile, leaking or explanation-dependent items separately. Follow hotel rules for packaging, cleaning and special-item handover.
Document-based scope; confirm supplied model, options and site fit.
Select for packaging, compartments, access routes and peak demand.
Configure phone, SMS, mini-program or voice; verify hotel telephone compatibility.
Suitability
Deliver takeaway, water, tissues, toiletries, electronic accessories and private supplies from reception/stores to guest doors or designated points; staff check requests and handle exceptions.
Deliver water, tissues and toiletries on request.
Check room numbers for meals, accessories and private items.
Validate gifts, invoices and left items against hotel procedures.
Reduce repeated trips around these tasks and define on-site handovers.
| Service area | Service scope |
|---|---|
| Daily supplies | Deliver water, tissues and toiletries on request. |
| Takeaway / personal requests | Check room numbers for meals, accessories and private items. |
| Conditional extensions | Validate gifts, invoices and left items against hotel procedures. |
Assign suitable repeated routes to robots and compare results in the pilot.
Verify outcomes against task, destination and responsible role.
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Configure routes for the actual site; diagrams explain the workflow.
Phone/mini-program requests, room/quantity/access checks and manual loading.
Arrival alert with QR/suffix collection.
Return uncollected goods under hotel rules; staff contact guests.
Reception / store → Guest door / floor point → Return point
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Confirm site, equipment and staffing; verify interfaces per project.
Staff check packaging, room and items; stop for damage, leaks or wrong destinations.
Reception/housekeeping handle lift pauses, absent recipients and door faults, retaining records.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
Swipe horizontally to see all columns.
| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Reception / store, Guest door / floor point, Return point | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Dispatch and receiving staff, Robot, Management and support | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Pilot one supply point and frequent evening/night requests, validate handovers/exceptions/charging, then document the SOP and expand.
Select for packaging, compartments, access routes and peak demand.
Configure phone, SMS, mini-program or voice; verify hotel telephone compatibility.
| Sizing driver | Effect on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Reception / store, Guest door / floor point, Return point |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Schedule around demand and site routines, allowing for cleaning, charging and exceptions.
Loading / cleaning
Staff check packaging, room and items; stop for damage, leaks or wrong destinations.
Fallback
Reception/housekeeping handle lift pauses, absent recipients and door faults, retaining records.
Pilot one supply point and frequent evening/night requests, validate handovers/exceptions/charging, then document the SOP and expand.Prioritize small, securely packaged goods. Assess bulky, valuable, fragile, leaking or explanation-dependent items separately. Follow hotel rules for packaging, cleaning and special-item handover.
Start with the documented workflow and verify optional interfaces separately.
| System layer | Responsibilities |
|---|---|
| Indoor terminal | Select for packaging, compartments, access routes and peak demand. |
| Notifications / management | Configure phone, SMS, mini-program or voice; verify hotel telephone compatibility. |
Pilot & operation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Site preparation
Pilot one supply point and frequent evening/night requests, validate handovers/exceptions/charging, then document the SOP and expand.
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
The following are project assessment and acceptance suggestions, subject to site confirmation.
Swipe horizontally to see all columns.
| Condition | Action | Ownership and records |
|---|---|---|
| Task cannot continue | Pause, wait or hand over to staff under site rules. | Managers record cause, owner and recovery conditions. |
| Handover/review incomplete | Contact the assigned staff; automatic task closure does not replace their confirmation. | Record the reason and follow-up. |
| Device/access exception | Follow support procedures and use staff service if required. | Support and site staff coordinate and validate recovery. |
The following are project assessment and acceptance suggestions, subject to site confirmation.
Swipe horizontally to see all columns.
| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Prioritize small, securely packaged goods. Assess bulky, valuable, fragile, leaking or explanation-dependent items separately. Follow hotel rules for packaging, cleaning and special-item handover.
Dispatch and receiving staff, Robot, Management and support
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument and current product versions may differ; confirm supplied specifications and project configuration.
Pilot one supply point and frequent evening/night requests, validate handovers/exceptions/charging, then document the SOP and expand.
Dispatch and receiving staff：Request, prepare, load, verify and acknowledge receipt. Robot：Transport, notify and return status within the configured scope. Management and support：Maintain points, schedules, equipment, exception handling and records.
Prioritize small, securely packaged goods. Assess bulky, valuable, fragile, leaking or explanation-dependent items separately. Follow hotel rules for packaging, cleaning and special-item handover.
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Pilot one supply point and frequent evening/night requests, validate handovers/exceptions/charging, then document the SOP and expand.
Discuss the solutionChoose a dedicated solution for each workflow.
Couriers load meals for autonomous delivery through commissioned doors/lifts.
Connect takeaway, parcels, documents, retail and internal supplies through robot transport with booking/loading flows for users, couriers, merchants and reception.
Deliver documents and refreshments before meetings, ad hoc supplies during sessions and permitted returns afterwards, with staff handover outside meeting rooms.
Support floor-to-floor documents, reception bulk dispatch, reverse pickups to mailrooms and urgent tasks, with human packaging/recipient/handover checks.