Headquarters meeting supplies delivery
Deliver documents and refreshments before meetings, ad hoc supplies during sessions and permitted returns afterwards, with staff handover outside meeting rooms.
Request
Select items, destination and required time.
Deliver
Follow configured routes and access rules.
Handover
Receive the arrival alert, use configured access and verify receipt.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Robots execute configured tasks; responsible staff retain verification and on-site response.
Users
Select items, destination and required time.
Dispatch staff
Check items, packaging and compartments; load manually and confirm.
Robot
Follow configured routes and access rules.
Recipients
Receive the arrival alert, use configured access and verify receipt.
Managers
Review completion, exceptions and handover records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Request, prepare, load, verify and acknowledge receipt.
Transport, notify and return status within the configured scope.
Maintain points, schedules, equipment, exception handling and records.
Select modes for the workflow; agree extensions separately.
Before meetings
Prepare documents, name cards, bottled water, cups and snacks.
Configure and validate against site conditions.
During meetings
Deliver adapters, whiteboard pens, batteries and other small items.
Configure and validate against site conditions.
After meetings
Return listed documents and permitted materials.
Configure and validate against site conditions.
Calendar/OA integration and zero meeting delays are not default capabilities. Meeting staff own lists, quantities, packaging and final setup.
Document-based scope; confirm supplied model, options and site fit.
Choose 2–4 compartments for packaging and separate tasks.
Tasks, devices, permissions and records; optional reservation/OA/ticket interfaces.
Suitability
Deliver documents and refreshments before meetings, ad hoc supplies during sessions and permitted returns afterwards, with staff handover outside meeting rooms.
Prepare documents, name cards, bottled water, cups and snacks.
Deliver adapters, whiteboard pens, batteries and other small items.
Return listed documents and permitted materials.
Reduce repeated trips around these tasks and define on-site handovers.
| Service area | Service scope |
|---|---|
| Before meetings | Prepare documents, name cards, bottled water, cups and snacks. |
| During meetings | Deliver adapters, whiteboard pens, batteries and other small items. |
| After meetings | Return listed documents and permitted materials. |
Assign suitable repeated routes to robots and compare results in the pilot.
Verify outcomes against task, destination and responsible role.
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Configure routes for the actual site; diagrams explain the workflow.
Enter room, floor, quantity and required time; load manually.
Call/SMS notification with configured QR, phone or badge access.
Verify returned materials and task records.
Supply point → Outside meeting room → Return point
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Confirm site, equipment and staffing; verify interfaces per project.
Wait outside the meeting room to reduce disruption.
Meeting staff coordinate shortages, absent recipients, room changes and access obstruction.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
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| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Supply point, Outside meeting room, Return point | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Dispatch and receiving staff, Robot, Management and support | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Source reference: one or two robots and one platform; start with frequent meeting rooms and supply points, commissioning access as needed.
Choose 2–4 compartments for packaging and separate tasks.
Tasks, devices, permissions and records; optional reservation/OA/ticket interfaces.
| Sizing variable | Effect on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Supply point, Outside meeting room, Return point |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Schedule around demand and site routines, allowing for cleaning, charging and exceptions.
Handover
Wait outside the meeting room to reduce disruption.
Exceptions
Meeting staff coordinate shortages, absent recipients, room changes and access obstruction.
Source reference: one or two robots and one platform; start with frequent meeting rooms and supply points, commissioning access as needed.Calendar/OA integration and zero meeting delays are not default capabilities. Meeting staff own lists, quantities, packaging and final setup.
Start with the documented workflow and verify optional interfaces separately.
| System layer | Responsibilities |
|---|---|
| Compartment terminal | Choose 2–4 compartments for packaging and separate tasks. |
| Management | Tasks, devices, permissions and records; optional reservation/OA/ticket interfaces. |
Pilot & operation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Site preparation
Source reference: one or two robots and one platform; start with frequent meeting rooms and supply points, commissioning access as needed.
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Condition | Action | Ownership and records |
|---|---|---|
| Task cannot continue | Pause, wait or hand over to staff under site rules. | Managers record cause, owner and recovery conditions. |
| Handover/review incomplete | Contact the assigned staff; automatic task closure does not replace their confirmation. | Record the reason and follow-up. |
| Device/access exception | Follow support procedures and use staff service if required. | Support and site staff coordinate and validate recovery. |
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Calendar/OA integration and zero meeting delays are not default capabilities. Meeting staff own lists, quantities, packaging and final setup.
Dispatch and receiving staff, Robot, Management and support
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument and current product versions may differ; confirm supplied specifications and project configuration.
Source reference: one or two robots and one platform; start with frequent meeting rooms and supply points, commissioning access as needed.
Dispatch and receiving staff：Request, prepare, load, verify and acknowledge receipt. Robot：Transport, notify and return status within the configured scope. Management and support：Maintain points, schedules, equipment, exception handling and records.
Calendar/OA integration and zero meeting delays are not default capabilities. Meeting staff own lists, quantities, packaging and final setup.
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Source reference: one or two robots and one platform; start with frequent meeting rooms and supply points, commissioning access as needed.
Discuss the solutionChoose a dedicated solution for each workflow.
Support floor-to-floor documents, reception bulk dispatch, reverse pickups to mailrooms and urgent tasks, with human packaging/recipient/handover checks.
Connect item loading, transport and staff handover.
Connect courier loading, indoor transport and collection.
Connect patrol collection, alerts and staff response.