Eldercare meal delivery solution
Robots carry meals and snacks from the pantry to care stations and communal dining rooms. Caregivers verify special diets, distribute meals and assist residents.
Request
Select items, destination and required time.
Deliver
Follow configured routes and access rules.
Handover
Receive the arrival alert, use configured access and verify receipt.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Robots execute configured tasks; responsible staff retain verification and on-site response.
Users
Select items, destination and required time.
Dispatch staff
Check items, packaging and compartments; load manually and confirm.
Robot
Follow configured routes and access rules.
Recipients
Receive the arrival alert, use configured access and verify receipt.
Managers
Review completion, exceptions and handover records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Request, prepare, load, verify and acknowledge receipt.
Transport, notify and return status within the configured scope.
Maintain points, schedules, equipment, exception handling and records.
Select modes for the workflow; agree extensions separately.
Care station
Pantry to floor care stations: the recommended starting point.
Configure and validate against site conditions.
Communal dining
Deliver to dining or activity areas, including snacks and refreshments.
Configure and validate against site conditions.
Room doorway
Extend later after reviewing independence, routes and verification.
Configure and validate against site conditions.
Start with care-station handovers. Doorstep delivery for independent residents is a later extension; robots do not make dietary decisions or assist feeding.
Document-based scope; confirm supplied model, options and site fit.
Indoor transport, arrival/exception alerts and task records; validate meal packaging and compartment fit.
Scheduling, paths, device states, service records, time analysis and review.
Suitability
Robots carry meals and snacks from the pantry to care stations and communal dining rooms. Caregivers verify special diets, distribute meals and assist residents.
Pantry to floor care stations: the recommended starting point.
Deliver to dining or activity areas, including snacks and refreshments.
Extend later after reviewing independence, routes and verification.
Reduce repeated trips around these tasks and define on-site handovers.
| Service area | Service scope |
|---|---|
| Care station | Pantry to floor care stations: the recommended starting point. |
| Communal dining | Deliver to dining or activity areas, including snacks and refreshments. |
| Room doorway | Extend later after reviewing independence, routes and verification. |
Assign suitable repeated routes to robots and compare results in the pilot.
Verify outcomes against task, destination and responsible role.
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Configure routes for the actual site; diagrams explain the workflow.
Classify meals, label special diets and load manually.
Caregiver receipt, verification and distribution.
Refreshment, charging and exception waiting locations.
Pantry → Care station / dining room → Support points
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Confirm site, equipment and staffing; verify interfaces per project.
Breakfast 06:30–08:00, snacks 09:30–10:30, lunch 10:45–12:30, tea 14:00–15:30 and dinner 16:45–18:30; ad hoc runs/charging after 19:00. Adapt to the institution.
Prefer fixed routes, avoid resident movement peaks, validate lifts and provide safe waiting points.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
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| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Pantry, Care station / dining room, Support points | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Dispatch and receiving staff, Robot, Management and support | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Validate a pantry–care station/dining room loop before adding floors and meal types; room-by-room service is not the default first phase.
Indoor transport, arrival/exception alerts and task records; validate meal packaging and compartment fit.
Scheduling, paths, device states, service records, time analysis and review.
| Sizing factor | Impact on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Pantry, Care station / dining room, Support points |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Schedule around demand and site routines, allowing for cleaning, charging and exceptions.
Document schedule example
Breakfast 06:30–08:00, snacks 09:30–10:30, lunch 10:45–12:30, tea 14:00–15:30 and dinner 16:45–18:30; ad hoc runs/charging after 19:00. Adapt to the institution.
Route rules
Prefer fixed routes, avoid resident movement peaks, validate lifts and provide safe waiting points.
Validate a pantry–care station/dining room loop before adding floors and meal types; room-by-room service is not the default first phase.Start with care-station handovers. Doorstep delivery for independent residents is a later extension; robots do not make dietary decisions or assist feeding.
Start with the documented workflow and verify optional interfaces separately.
| System layer | Responsibilities |
|---|---|
| Delivery terminal | Indoor transport, arrival/exception alerts and task records; validate meal packaging and compartment fit. |
| Coordination system | Scheduling, paths, device states, service records, time analysis and review. |
Pilot & operation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Site preparation
Validate a pantry–care station/dining room loop before adding floors and meal types; room-by-room service is not the default first phase.
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Condition | Action | Ownership and records |
|---|---|---|
| Task cannot continue | Pause, wait or hand over to staff under site rules. | Managers record cause, owner and recovery conditions. |
| Handover/review incomplete | Contact the assigned staff; automatic task closure does not replace their confirmation. | Record the reason and follow-up. |
| Device/access exception | Follow support procedures and use staff service if required. | Support and site staff coordinate and validate recovery. |
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Start with care-station handovers. Doorstep delivery for independent residents is a later extension; robots do not make dietary decisions or assist feeding.
Dispatch and receiving staff, Robot, Management and support
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument and current product versions may differ; confirm supplied specifications and project configuration.
Validate a pantry–care station/dining room loop before adding floors and meal types; room-by-room service is not the default first phase.
Dispatch and receiving staff：Request, prepare, load, verify and acknowledge receipt. Robot：Transport, notify and return status within the configured scope. Management and support：Maintain points, schedules, equipment, exception handling and records.
Start with care-station handovers. Doorstep delivery for independent residents is a later extension; robots do not make dietary decisions or assist feeding.
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Validate a pantry–care station/dining room loop before adding floors and meal types; room-by-room service is not the default first phase.
Discuss the solutionChoose a dedicated solution for each workflow.
Deliver clean linen, daily supplies and low-risk consumables from stores to floor care stations and supply rooms for staff receipt and restocking.
Deliver ahead of activities, replenish during sessions and collect permitted items afterwards, supporting social workers and caregivers.
Transport care consumables, testing equipment and later routine medication from stores to care stations with authorized collection, human checks and records.