Eldercare linen and supplies delivery solution
Deliver clean linen, daily supplies and low-risk consumables from stores to floor care stations and supply rooms for staff receipt and restocking.
Request
Select items, destination and required time.
Deliver
Follow configured routes and access rules.
Handover
Receive the arrival alert, use configured access and verify receipt.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Robots execute configured tasks; responsible staff retain verification and on-site response.
Users
Select items, destination and required time.
Dispatch staff
Check items, packaging and compartments; load manually and confirm.
Robot
Follow configured routes and access rules.
Recipients
Receive the arrival alert, use configured access and verify receipt.
Managers
Review completion, exceptions and handover records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Request, prepare, load, verify and acknowledge receipt.
Transport, notify and return status within the configured scope.
Maintain points, schedules, equipment, exception handling and records.
Select modes for the workflow; agree extensions separately.
Clean linen
Sheets, duvet covers, pillowcases and towels to care stations.
Configure and validate against site conditions.
Daily supplies
Tissues, wipes, care pads and gloves to floor stores.
Configure and validate against site conditions.
Room supply
Care station to doorway/care unit as a later extension.
Configure and validate against site conditions.
Exclude soiled linen, medical waste and bulky heavy items initially. Manage clean deliveries separately from dirty returns.
Document-based scope; confirm supplied model, options and site fit.
Enclosed compartments, arrival alerts and receipt records; validate size and weight limits.
Logistics prepares, care stations coordinate, caregivers receive; cleaning/laundry staff handle soiled items separately.
Suitability
Deliver clean linen, daily supplies and low-risk consumables from stores to floor care stations and supply rooms for staff receipt and restocking.
Sheets, duvet covers, pillowcases and towels to care stations.
Tissues, wipes, care pads and gloves to floor stores.
Care station to doorway/care unit as a later extension.
Reduce repeated trips around these tasks and define on-site handovers.
| Linen friction | Service scope |
|---|---|
| Clean linen | Sheets, duvet covers, pillowcases and towels to care stations. |
| Daily supplies | Tissues, wipes, care pads and gloves to floor stores. |
| Room supply | Care station to doorway/care unit as a later extension. |
Assign suitable repeated routes to robots and compare results in the pilot.
Verify outcomes against task, destination and responsible role.
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Configure routes for the actual site; diagrams explain the workflow.
Classify, count and load.
Staff receive, restock and distribute.
Avoid busy resident areas and validate lift access.
Linen / supply store → Floor store / care station → Charging and waiting
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Confirm site, equipment and staffing; verify interfaces per project.
08:30–10:00 morning, 13:30–15:00 afternoon and 16:00–17:00 evening supply; calls, charging or standby off-peak.
Bind tasks to floor, station, category and batch; escalate missing recipients; clean compartments, trays and body regularly.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
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| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Linen / supply store, Floor store / care station, Charging and waiting | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Dispatch and receiving staff, Robot, Management and support | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Validate clean linen, floor supplies and ad hoc calls in sequence before adding floors.
Enclosed compartments, arrival alerts and receipt records; validate size and weight limits.
Logistics prepares, care stations coordinate, caregivers receive; cleaning/laundry staff handle soiled items separately.
| Sizing factor | Impact on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Linen / supply store, Floor store / care station, Charging and waiting |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Schedule around demand and site routines, allowing for cleaning, charging and exceptions.
Document schedule example
08:30–10:00 morning, 13:30–15:00 afternoon and 16:00–17:00 evening supply; calls, charging or standby off-peak.
Risk controls
Bind tasks to floor, station, category and batch; escalate missing recipients; clean compartments, trays and body regularly.
Validate clean linen, floor supplies and ad hoc calls in sequence before adding floors.Exclude soiled linen, medical waste and bulky heavy items initially. Manage clean deliveries separately from dirty returns.
Start with the documented workflow and verify optional interfaces separately.
| System layer | Responsibilities |
|---|---|
| Indoor delivery robot | Enclosed compartments, arrival alerts and receipt records; validate size and weight limits. |
| Staff coordination | Logistics prepares, care stations coordinate, caregivers receive; cleaning/laundry staff handle soiled items separately. |
Pilot & operation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Site preparation
Validate clean linen, floor supplies and ad hoc calls in sequence before adding floors.
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Condition | Action | Ownership and records |
|---|---|---|
| Task cannot continue | Pause, wait or hand over to staff under site rules. | Managers record cause, owner and recovery conditions. |
| Handover/review incomplete | Contact the assigned staff; automatic task closure does not replace their confirmation. | Record the reason and follow-up. |
| Device/access exception | Follow support procedures and use staff service if required. | Support and site staff coordinate and validate recovery. |
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Exclude soiled linen, medical waste and bulky heavy items initially. Manage clean deliveries separately from dirty returns.
Dispatch and receiving staff, Robot, Management and support
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument and current product versions may differ; confirm supplied specifications and project configuration.
Validate clean linen, floor supplies and ad hoc calls in sequence before adding floors.
Dispatch and receiving staff：Request, prepare, load, verify and acknowledge receipt. Robot：Transport, notify and return status within the configured scope. Management and support：Maintain points, schedules, equipment, exception handling and records.
Exclude soiled linen, medical waste and bulky heavy items initially. Manage clean deliveries separately from dirty returns.
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Validate clean linen, floor supplies and ad hoc calls in sequence before adding floors.
Discuss the solutionChoose a dedicated solution for each workflow.
Robots carry meals and snacks from the pantry to care stations and communal dining rooms.
Deliver ahead of activities, replenish during sessions and collect permitted items afterwards, supporting social workers and caregivers.
Transport care consumables, testing equipment and later routine medication from stores to care stations with authorized collection, human checks and records.