Eldercare activity supplies delivery solution
Deliver ahead of activities, replenish during sessions and collect permitted items afterwards, supporting social workers and caregivers.
Request
Select items, destination and required time.
Deliver
Follow configured routes and access rules.
Handover
Receive the arrival alert, use configured access and verify receipt.
Pilot the documented workflow with responsible staff verifying key handovers.
The service
Robots execute configured tasks; responsible staff retain verification and on-site response.
Users
Select items, destination and required time.
Dispatch staff
Check items, packaging and compartments; load manually and confirm.
Robot
Follow configured routes and access rules.
Recipients
Receive the arrival alert, use configured access and verify receipt.
Managers
Review completion, exceptions and handover records.
Confirm execution separately from human handover/review; assigned staff take over exceptions.
Request, prepare, load, verify and acknowledge receipt.
Transport, notify and return status within the configured scope.
Maintain points, schedules, equipment, exception handling and records.
Select modes for the workflow; agree extensions separately.
Pre-delivery
Store to activity room/hall using the event list.
Configure and validate against site conditions.
Floor activities
Store to communal areas/care stations.
Configure and validate against site conditions.
Session replenishment
Materials, gifts, documents and water.
Configure and validate against site conditions.
Post-activity collection
Count clean low-risk items and record their return.
Configure and validate against site conditions.
Start with light, safe, easily loaded items. Exclude large speakers, heavy furniture, fragile ornaments, dangerous tools and loose liquids; collect only clean low-risk small items.
Document-based scope; confirm supplied model, options and site fit.
Transport, notify, replenish and return permitted items.
Social workers approve lists and receive; logistics prepares; caregivers guide and care for residents.
Suitability
Deliver ahead of activities, replenish during sessions and collect permitted items afterwards, supporting social workers and caregivers.
Store to activity room/hall using the event list.
Store to communal areas/care stations.
Materials, gifts, documents and water.
Count clean low-risk items and record their return.
Reduce repeated trips around these tasks and define on-site handovers.
| Service area | Service scope |
|---|---|
| Pre-delivery | Store to activity room/hall using the event list. |
| Floor activities | Store to communal areas/care stations. |
| Session replenishment | Materials, gifts, documents and water. |
| Post-activity collection | Count clean low-risk items and record their return. |
Assign suitable repeated routes to robots and compare results in the pilot.
Verify outcomes against task, destination and responsible role.
Use task states and exception records to adjust routes, schedules and configuration.
Building route
Configure routes for the actual site; diagrams explain the workflow.
Classify craft materials, games, documents, gifts and refreshments.
Activity rooms, halls, floor shared areas and care stations.
Charging/waiting clear of resident movement peaks.
Store → Activity points → Support points
Diagrams explain the flow; survey actual passages, thresholds, access and stops.
Confirm site, equipment and staffing; verify interfaces per project.
List at T−60 min, delivery at T−30, replenishment during the event, returns at T+30 and end-of-day review; adapt to each event.
Count and classify items, avoid care peaks and record handovers and shortages.
Commission configured interfaces, notifications and access; assign site contacts and staff fallback.
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| Item | Scope | Confirmation |
|---|---|---|
| Scope and points | Store, Activity points, Support points | Confirm accessible scope and responsible staff on site. |
| Routes and access | Maps, passages, doors/lifts, network and charging. | Commission cross-floor and controlled-door access as needed; diagrams do not replace site tests. |
| Handover and exceptions | Dispatch and receiving staff, Robot, Management and support | Agree notifications, staff takeover, records and review rules. |
Fleet planning
Start at one or two frequent activity locations; validate routes, frequency and handovers before adding care stations and floors.
Transport, notify, replenish and return permitted items.
Social workers approve lists and receive; logistics prepares; caregivers guide and care for residents.
| Sizing factor | Impact on capacity |
|---|---|
| Task cycle | Measure request, execution, handover, return and charging time. |
| Site scope | Store, Activity points, Support points |
| Staff coordination | Allow for available receiving, reviewing and exception-response staff. |
Source configurations/data refer to their stated scenario; confirm final sizing through site validation.
Schedule around demand and site routines, allowing for cleaning, charging and exceptions.
Document timing example
List at T−60 min, delivery at T−30, replenishment during the event, returns at T+30 and end-of-day review; adapt to each event.
Risk controls
Count and classify items, avoid care peaks and record handovers and shortages.
Start at one or two frequent activity locations; validate routes, frequency and handovers before adding care stations and floors.Start with light, safe, easily loaded items. Exclude large speakers, heavy furniture, fragile ornaments, dangerous tools and loose liquids; collect only clean low-risk small items.
Start with the documented workflow and verify optional interfaces separately.
| System layer | Responsibilities |
|---|---|
| Indoor delivery terminal | Transport, notify, replenish and return permitted items. |
| Roles | Social workers approve lists and receive; logistics prepares; caregivers guide and care for residents. |
Pilot & operation
The following are project assessment and acceptance suggestions, subject to site confirmation.
Site preparation
Start at one or two frequent activity locations; validate routes, frequency and handovers before adding care stations and floors.
When ready
Check devices, routes, points, accounts and necessary access/system interfaces.
By project agreement
Validate real tasks, staff coordination, exceptions and records before expansion.
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Condition | Action | Ownership and records |
|---|---|---|
| Task cannot continue | Pause, wait or hand over to staff under site rules. | Managers record cause, owner and recovery conditions. |
| Handover/review incomplete | Contact the assigned staff; automatic task closure does not replace their confirmation. | Record the reason and follow-up. |
| Device/access exception | Follow support procedures and use staff service if required. | Support and site staff coordinate and validate recovery. |
The following are project assessment and acceptance suggestions, subject to site confirmation.
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| Check | Status | Verification |
|---|---|---|
| Task execution | Suggested acceptance item | Complete tasks within agreed routes/scope and record success, failure and reasons. |
| Staff coordination | Suggested acceptance item | Verify notification, permissions, human review/handover and exception takeover. |
| Operational records | Suggested acceptance item | Sample tasks, times, points and outcomes; agree metrics and targets with the project team. |
Start with light, safe, easily loaded items. Exclude large speakers, heavy furniture, fragile ornaments, dangerous tools and loose liquids; collect only clean low-risk small items.
Dispatch and receiving staff, Robot, Management and support
Agree device models, options, interfaces, timing and targets in project documents.
Questions
Review product information and reconcile the document version with the supplied model/configuration.
View productDocument and current product versions may differ; confirm supplied specifications and project configuration.
Start at one or two frequent activity locations; validate routes, frequency and handovers before adding care stations and floors.
Dispatch and receiving staff：Request, prepare, load, verify and acknowledge receipt. Robot：Transport, notify and return status within the configured scope. Management and support：Maintain points, schedules, equipment, exception handling and records.
Start with light, safe, easily loaded items. Exclude large speakers, heavy furniture, fragile ornaments, dangerous tools and loose liquids; collect only clean low-risk small items.
Use source recommendations as a starting point, then confirm against site routes, supplied equipment and trial data. Suggested checks do not establish fixed performance or service guarantees.
Plan a project
Start at one or two frequent activity locations; validate routes, frequency and handovers before adding care stations and floors.
Discuss the solutionChoose a dedicated solution for each workflow.
Robots carry meals and snacks from the pantry to care stations and communal dining rooms.
Deliver clean linen, daily supplies and low-risk consumables from stores to floor care stations and supply rooms for staff receipt and restocking.
Transport care consumables, testing equipment and later routine medication from stores to care stations with authorized collection, human checks and records.